185th Anniversary

One of my most memorable customer experiences was with a cancer survivor who came into the store feeling very low and unattractive that day. She asked for a makeover, and I took the time to truly listen, reassure her, and create a look that made her feel comfortable and confident again. When she saw herself in the mirror, she became emotional and shared that she felt beautiful for the first time in a long while—an experience she would never forget. This reminded me that we have the power to make someone’s day not only by offering the right products, but by listening, caring, and helping our customers feel valued.