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AS Watson Group - A member of CK Hutchison Holdings
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Rossmann Poland
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On Christmas Eve, our drugstore was open until 1:30 p.m. After the last customer had left, a man approached me, desperate to buy even a small Christmas gift, as all the other stores were already closed. He asked if I could let him in. Understanding his situation, I agreed and quickly helped him choose a perfume so he could bring joy to a loved one. After the holidays, he returned with chocolates and coffee as a gesture of gratitude. He has been a regular customer ever since.